Organic Bed Threads Pty Ltd markets internationally online via www.organicbedthreads.com and delivers to the following countries: Australia, New Zealand, USA, Canada, UK, EU (TBC countries).
We accept Visa, Mastercard and American Express.
Our partnered courier company uses some of the best international freight providers – DHL, FedEx, UPS. Our preferred partner is DHL who will ensure your bed linen package is picked up and delivered in the shortest possible time.
Upon your successful online transaction, your will receive an online acknowledgment, followed by an email once your order has been processed within 24 hours of receipt. This email will provide you with your packages’ shipping details by way of a weblink, so that you can track the movement of your new bed linen product across the world. It is as good as you flying with your consignment!
You will be required to sign for delivery. We recommend providing a daytime address where someone will be available to sign between 9am-5pm.
No post office address will be accepted for courier deliveries. Your delivery address must be a residential or commercial address where someone is available to sign for your parcel between 9am - 5pm.
If you have any queries about your delivery, please contact us.
A flat rate shipping fee is capped per country zone. You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.
Orders placed on weekdays will be processed within 12-24 hours and shipped that day or next business day. Orders placed on weekends will be processed and shipped next business day. From all order processing, Organic Bed Threads customers provides a 3-5 day delivery service. However, please allow an additional 1-2 days for locations outside of metropolitan areas.
Please note during sale periods, orders may be subject to delay, so please allow minimum 3 business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.
Any delivery date or time specified by us is a best estimate only and Organic Bed Threads will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.
Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by Organic Bed Threads and transfer of responsibility in the same way.
Organic Bed Threads unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.