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Returns, Refunds & Exchange Policy

Please choose carefully. Organic Bed Threads Pty Ltd does not usually receive returns, nor provide refunds nor exchanges if you simply change your mind or make an incorrect selection.

Due to the personalised nature of our products and in the interest of hygiene, your product may only be returned if it has not been used, damaged or washed. We do not accept returns nor provide refunds or exchanges on textile irregularities.

We want to ensure you are happy with your purchase and receive it in a timely and well packaged and presented manner. To avoid disappointment we have placed size charts on our website to help you decide if the bed linen you are looking at purchasing will be a good fit for your bed.

Returns/Refunds/Exchanges

In the unusual event that the above is not obvious, and where the supplier and consumer are not satisfied i.e. faulty (unless caused by you) or your items received are different to the goods you have ordered, it is at the discretion of the consumer to contact us within 3 days of the products’ arrival and declare the full details of their need for a return/refund/exchange.

Returns/Refunds/Exchanges will only be given where the product has been returned to our Australian warehouse. Cost of product only will be refunded to the consumer when the full order has been returned. We do not refund on original shipping costs or returnable postage costs. We do not accept returns nor provide refunds or exchanges on saleable items.

We keep all correspondence to email rather than phone so that we have a record of the conversation. Upon successful determination of a return/refund/exchange we will notify you by email and process your refund/exchange within 7 business days (please allow up to 10 business days for your refund to show in your account).

Refunds will be made to the original purchaser’s credit card and will include shipping costs for items deemed faulty or incorrect product sent.

Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery. It is recommended that you retain proof of postage for all returned packages.

If you cancel an order before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the consumer signing for the goods, it is the consumer’s duty to restore the goods to Organic Bed Threads at your own cost and in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier.

We may refuse returns/refunds/exchanges where it is obvious that this advice has not been followed.

Please contact us with the full details of your need for a return/refund/exchange issue, including the order number within 3 days following the date of delivery.

Handmade Doona Covers Designed in Australia, Made in India

With a significant one third of our lives spent sleeping, it makes sense to ensure this time is spent in comfort and luxury. At Organic Bed Threads, we believe people shouldn’t have to settle; we shouldn’t have to settle for duvet covers that irritate the skin, nor those making the covers shouldn’t have to settle for conditions that are less than they deserve.

Here at Organic Bed Threads our point of difference is an important one: we create gorgeous, handmade linens that are ethically made to fair trade and certified organic standards. Our doona covers are designed in Australia and are made in India by a team of skilled artisans who have become a part of our creative family. All our team members receive a fair wage for their work and are provided with working conditions that promote healthy, safe and happy manufacturing practices.

Create the world you want with your purchases

While we may cost a little more, the effects on the environment if we continue to mass produce in below par working conditions is something the world cannot afford. Purchasing our duvet cover sets online, whether you are in Australia or from another part of the globe, means you are doing your part to create a world we all deserve. Keeping fair trade in our minds, our team creates an ethical, environmentally sustainable and organic product line that you can purchase with confidence.

As our name suggests, we are all for organic. The consequence of chemical use is a massive one in textile production, with cotton being one of the thirstiest plants for water and pesticide in the world – one kilo of pesticides and synthetic fertilisers is usually needed to grow the cotton for one set of bed sheets! That’s a lot of chemicals entering the environment and our bodies as they can seep into our skin from traces that remain in fabrics even after they are washed. Our certified organic cotton, dyes and threads are chemical free, not only in crop growth but throughout the entire production.

Duvet covers that will add personality to any space

You won’t get donna covers with the same character as ours. Using a combination of traditional artisanal techniques such as wood block printing, hand embroidery and applique, you will receive a uniquely hand crafted cover set that will enhance your slumber space for healthy support and amazing comfort.

To order online, simply select the design you like and add to your cart. If you would like more information on our products or purchasing, please get in touch with us today.