Shipping Policy

Organic Bed Threads markets internationally online via www.organicbedthreads.com and delivers to the following countries: Australia, New Zealand, USA, Canada, UK, EU (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Sweden, Switzerland, Finland, Greenland, Iceland, Norway).

We accept Visa, Mastercard and American Express.

Our partnered courier company uses some of the best international freight providers – DHL, FedEx, UPS. Our preferred partner is DHL who will ensure your bed linen package is picked up and delivered in the shortest possible time.

Upon your successful online transaction, your will receive an online acknowledgment, followed by an email once your order has been processed within 24 hours of receipt. This email will provide you with your packages’ shipping details by way of a weblink, so that you can track the movement of your new bed linen product across the world. It is as good as you flying with your consignment!

You will be required to sign for delivery. We recommend providing a daytime address where someone will be available to sign between 9am-5pm.

No post office address will be accepted for courier deliveries. Your delivery address must be a residential or commercial address where someone is available to sign for your parcel between 9am - 5pm.

If you have any queries about your delivery, please contact us.

Shipping Charges

A shipping fee of AU$25 per item is charged. You may be required to pay further shipping charges whereby you have requested a change in shipping address or delivery time. Gift vouchers incur no shipping charge.

Shipping Time

Orders placed on weekdays will be processed within 12-24 hours and shipped that day or next business day. Orders placed on weekends will be processed and shipped next business day. For all order processing, Organic Bed Threads provides a 3-5 day delivery service. However, please allow an additional 1-2 days for locations outside of metropolitan areas.

Sale Shipping Time

As a general rule, our product does not value sales. This goes against the entire ethos of our fairer traded products. A sale would only devalue the ethical workmanship of our producers. However, should the occassion arise, please note during sale periods, orders may be subject to delay, so please allow a minimum of 3-5 business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.

Any delivery date or time specified by us is a best estimate only and Organic Bed Threads will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

Ownership & Risk

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by Organic Bed Threads and transfer of responsibility in the same way.

Taxes & Duties

Organic Bed Threads unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. We make every attempt to keep such fees as low as possible while meeting the lawful requirements of international customs, but assumes no responsibility for any additional fees assessed by any customs entity.

Please contact your local customs office for more information regarding taxes and duties payable in your region.